Creating Happy and Healthy Smiles
One Child at a Time
Pediatric dentist Dr. Charles Roberts in Mooresville, NC and kids

Office Policies

How are appointments scheduled?

We schedule appointments based on many factors. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

We strive to see all patients on time for their scheduled appointment. There are times when our schedule is delayed in order to accommodate an injured child or an emergency. Please accept our apology in advance should this occur during your appointment. We will do the exact same if your child is in need of emergency care.

Please plan to arrive 5 minutes before your scheduled appointment. This will allow time to complete any additional paperwork and see your child on time.

If you arrive 15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time.

Broken or missed appointments affect many people. Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Coloring Book

Personalized Coloring Book

Your child will love having their own personalized coloring book from the dentist, and they can use it for years to come or you can preserve it in their scrapbook or baby book. It is fun and easy to use, try it yourself by clicking on one of the coloring books below.

Boy Coloring Book | Girl Coloring Book

Before the first visit

Please discuss the positive aspect of dentistry with your child. The purpose of the first visit is to establish a positive relationship with our team and your child. One way to convey good feelings to your child about dental visits is to remind them that going to the dentist is a sign that they are growing up. You can explain that Dr. Roberts will count and may take pictures of his/her teeth.

Please do not tell your child that the “dentist will not hurt” as this may never have entered his/her mind. Instead, you may wish to assure your child that Dr. Roberts and his staff will be gentle, fun, and friendly. Explain that the visit will be an exciting experience for yourself and your child. Also, please avoid using words such as needle, shot, pull, drill or any other words suggesting unpleasantness. Dr. Roberts and team have a special way of explaining what will be done in terms best suited for your child.

The First Visit

We follow the recommendations from the American Academy of Pediatric Dentistry that your child’s first dental visit should be by 1 year of age. This allows Dr. Roberts to closely monitor your child’s dental health, growth and development and discuss important issues such as diet, thumb/pacifier habits and give instructions for caring for the teeth and gums.

After a thorough review of your child’s health history, your child will be introduced to the team and invited to tour the office. You are welcome to accompany your child into the treatment area during the initial exam. This will give you the opportunity to see our talented team in action and allow Dr. Roberts to discuss dental findings and treatment directly with you.

Dr. Roberts will perform a head and neck examination and then evaluate the health of the teeth, gums, and your child’s bite. Dental radiographs (x-rays) are taken only as Dr. Roberts feels they are necessary. Additional services will be scheduled for a later visit.

Do I stay with my child during the visit?

Parents are invited back during the initial examination. During future appointments, we suggest you allow your child to accompany our team through the dental experience. Research has shown that children over the age of 3 tend to behave better when the parent in not present. As your child matures, we hope they will feel comfortable coming back by themselves. Our purpose is for your child to gain a sense of confidence and autonomy in their dental experience. Finally, if you expect your child to do well and enjoy their visit to our office, chances are they will do just that!

What about finances?

Payment for professional services is due at the time dental treatment is provided. We accept cash, personal checks, debit cards and most major credit cards. As a courtesy for our patients with dental insurance, we will prepare and mail your insurance claim form. We also have dental financing available.

General Information About Dental Insurance

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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